You can use your Ticket Restaurant Prepaid Mastercard towards qualifying meal purchases at local restaurants and cafes pursuant to your Benefits Plan.

You can use your Ticket Restaurant Prepaid Mastercard at any time of day during your working schedule. If your company has established a specific usage policy about the program benefits, your HR department/employee benefits coordinator will tell you about these policies.

No. Ticket Restaurant Prepaid Mastercard can only be used for qualifying meal purchases.

You can activate your new Ticket Restaurant Prepaid Mastercard online at https://login.ticketrestaurant.us. If you are a first-time user, you will need to register first. Once you log in, go to the Card Management page and click the Activate button.

Your Ticket Restaurant Prepaid Mastercard is a prepaid card. For signature-based transactions, please select CREDIT at the time of purchase where Debit Mastercard is accepted. For DEBIT transactions with a PIN where Debit Mastercard^®, Maestro^®, and NYCE^® cards are accepted, please use your PIN number. Your PIN can be found online at https://login.ticketrestaurant.us on the Card Management page. If you require assistance with your PIN, please contact customer support: Tel: (888) 417-4261.

Each company sets the maximum amount of funds it wants to provide to their employees towards qualifying meal purchases and any restrictions that may apply. Your HR department/employee benefits coordinator can advise you on the program expectations. The card itself is limited to 12 transactions per day up to $1,000.00 USD per day.

If you checked that your card has sufficient balance and has not expired, please contact our customer support line at (888) 417-4261 so we can investigate the issue. If the card is defective, you will need to get a replacement card.

To check the balance and recent activity on your Ticket Restaurant Prepaid Mastercard, you can visit our website https://login.ticketrestaurant.us and navigate to Card Management. On this tab, you will be able to check your balance and view your transactions.

You can report your card lost or stolen by logging in to  https://login.ticketrestaurant.us and go to the Card Management page, or by calling our customer support line at (888) 417-4261.

Please allow 7-10 calendar days for your new or replacement Ticket Restaurant Prepaid Mastercard card to arrive in the mail. Please verify accuracy of your mailing address online at https://login.ticketrestaurant.us and go to the Profile page. If you need to contact our customer support line, please call (888) 417-4271 or email us at customerservice@ticketrestaurant.us.

You can update your mailing address for your Ticket Restaurant online at  https://login.ticketrestaurant.us by going to My Account >> My Profile >> Delivery Address.

Yes. Any unused balance on your Ticket Restaurant Prepaid Mastercard will automatically roll over into the next month. There is no action required for automatic rollovers.

The maximum card limit is set at $2,000.00 USD.

Each time you use your Ticket Restaurant Prepaid Mastercard, you authorize us to reduce your Available Balance by the amount of the transaction and any applicable fees. Some merchants do not allow split transactions where you use your card as partial payment for goods and services and pay the remainder of the transaction balance with another form of legal tender. If a split transaction is permitted, you must tell the merchant to charge only the exact amount of funds available on your card to your card. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. If you fail to inform the merchant that you would like to complete a split transaction prior to swiping your card, your card may be declined.

The card and the funds loaded on your account will remain yours.

Live customer support is available at: (888) 417-4261 Monday through Friday between 8AM – 8PM ET, or submit your inquiry via email at customerservice@ticketrestaurant.us and we will respond to your inquiry within 1 business day.