Manage your account online 24/7.

Login to your account for access to:

  • Check your balance
  • Activate your card
  • View transaction history
  • Report cards lost or stolen
  • Retrieve forgotten PIN
  • Update your profile
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About your Ticket Restaurant program

Your Ticket Restaurant Prepaid Mastercard® contains a value that has been preloaded by your employer. It’s important to note, your card is not a credit card, it’s a prepaid card, which means you can only spend up to the balance on your card. You can use your card at local eateries or restaurants that accept Debit Mastercard.

Benefits of using Ticket Restaurant

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Online Self Service

Our friendly and secure online platform allows you to manage your card by checking your balance, reporting cards lost or stolen and viewing your transaction history.

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Delivery Apps

Pay for your favorite meal with Ticket Restaurant Prepaid Mastercard and have it delivered via services like Grubhub and DoorDash. Enjoy the convenience of delivery straight to your door.

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The Ticket Restaurant Prepaid Mastercard is widely accepted at local eateries and restaurants where Debit Mastercard is accepted, offering you the variety to choose your favorite place to eat.

Frequently asked questions

Where can I use my Ticket Restaurant Prepaid Mastercard?

You can use your Ticket Restaurant Prepaid Mastercard towards qualifying meal purchases at local restaurants and cafes pursuant to your Benefits Plan.

When can I use my Ticket Restaurant Prepaid Mastercard?

You can use your Ticket Restaurant Prepaid Mastercard at any time of day during your working schedule. If your company has established a specific usage policy about the program benefits, your HR department/employee benefits coordinator will tell you about these policies.

Is it possible to buy other products using my Ticket Restaurant Prepaid Mastercard?

No. Ticket Restaurant Prepaid Mastercard can only be used for qualifying meal purchases.

How do I activate my new Ticket Restaurant Prepaid Mastercard?

You can activate your new Ticket Restaurant Prepaid Mastercard online at https://login.ticketrestaurant.us. If you are a first-time user, you will need to register first. Once you log in, go to the Card Management page and click the Activate button.

Is my Ticket Restaurant Prepaid Mastercard a DEBIT or CREDIT card?

Your Ticket Restaurant Prepaid Mastercard is a prepaid card. For signature-based transactions, please select CREDIT at the time of purchase where Debit Mastercard is accepted. For DEBIT transactions with a PIN where Debit Mastercard®, Maestro®, and NYCE® cards are accepted, please use your PIN number. Your PIN can be found online at https://login.ticketrestaurant.us on the Card Management page. If you require assistance with your PIN, please contact customer support: Tel: (888) 417-4261.

Is there a maximum amount I can use with my Ticket Restaurant Prepaid Mastercard per day / per transaction?

Each company sets the maximum amount of funds it wants to provide to their employees towards qualifying meal purchases and any restrictions that may apply. Your HR department/employee benefits coordinator can advise you on the program expectations. The card itself is limited to 12 transactions per day up to $1,000.00 USD per day.

My Ticket Restaurant Prepaid Mastercard was not accepted at a restaurant or café. What should I do?

If you checked that your card has sufficient balance and has not expired, please contact our customer support line at (888) 417-4261 so we can investigate the issue. If the card is defective, you will need to get a replacement card.

How can I check the balance and/or recent activity on my Ticket Restaurant Prepaid Mastercard?

To check the balance and recent activity on your Ticket Restaurant Prepaid Mastercard, you can visit our website https://login.ticketrestaurant.us and navigate to Card Management. On this tab, you will be able to check your balance and view your transactions.

What should I do if my Ticket Restaurant Prepaid Mastercard is lost or stolen?

You can report your card lost or stolen by logging in to  https://login.ticketrestaurant.us and go to the Card Management page, or by calling our customer support line at (888) 417-4261.

What should I do if my new Ticket Restaurant Prepaid Mastercard card or a requested replacement card did not arrive in the mail?

Please allow 7-10 calendar days for your new or replacement Ticket Restaurant Prepaid Mastercard card to arrive in the mail. Please verify accuracy of your mailing address online at https://login.ticketrestaurant.us and go to the Profile page. If you need to contact our customer support line, please call (888) 417-4271 or email us at customerservice@ticketrestaurant.us.

How do I update my mailing address in my Ticket Restaurant employee profile?

You can update your mailing address for your Ticket Restaurant online at  https://login.ticketrestaurant.us by going to My Account >> My Profile >> Delivery Address.

Does the unused monthly balance on my Ticket Restaurant Prepaid Mastercard roll over into the next month?

Yes. Any unused balance on your Ticket Restaurant Prepaid Mastercard will automatically roll over into the next month. There is no action required for automatic rollovers.

What happens if I don’t have enough balance on my Ticket Restaurant Prepaid Mastercard to make a qualifying purchase?

Each time you use your Ticket Restaurant Prepaid Mastercard, you authorize us to reduce your Available Balance by the amount of the transaction and any applicable fees. Some merchants do not allow split transactions where you use your card as partial payment for goods and services and pay the remainder of the transaction balance with another form of legal tender. If a split transaction is permitted, you must tell the merchant to charge only the exact amount of funds available on your card to your card. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. If you fail to inform the merchant that you would like to complete a split transaction prior to swiping your card, your card may be declined.

What happens with my Ticket Restaurant Prepaid Mastercard if I leave my current employer?

The card and the funds loaded on your account will remain yours.

If I have any questions about my Ticket Restaurant Prepaid Mastercard card or I experience issues with the card, whom should I contact?

Live customer support is available at: (888) 417-4261 Monday through Friday between 8AM – 8PM ET, or submit your inquiry via email at customerservice@ticketrestaurant.us and we will respond to your inquiry within 1 business day.

Still need help? Contact us.

Send us a message by filling in the information below and a member of our team will get back to you within 1 business day.

    The Ticket Restaurant Prepaid Mastercard may only be used for qualified meal allowance purchases. NO CASH OR ATM ACCESS. This card may not be used everywhere Debit Mastercard is accepted.

    The Ticket Restaurant Prepaid Mastercard is issued by Central Bank of Kansas City, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the card. You should consult your Cardholder Agreement and Fee Schedule. If you have any questions regarding the card or such fees, terms, and conditions, you can contact us toll-free at (888) 417-4261 8AM – 8PM, Monday through Friday.